As a part of the Western Australian Industry Response, all homes that contain Iplex Pro-Fit Pipe with Typlex 1050 resin will be offered free supply and installation of Leak Detection Units (LDU).
Under this program, Iplex will supply the LDUs, and BGC will install these units at all Eligible Homes.
Therefore, BGC is commencing the LDU installation program to all Eligible Homes built by BGC.
Phyn LDUs use AI-driven algorithms, high-definition pressure waves, and ultrasonic flow sensors to monitor your plumbing systems 24/7, alerting you to leaks and automatically shutting off water to minimise damage. Initially, the device will operate in ‘learning mode’ to understand your homes typical water use, during this time the auto shutoff feature is disabled however, the device will still send alerts for suspected leaks. You can monitor and control the shutoff valve via the Phyn app. Please note the Phyn LDUs requires Wi-Fi and a smart device (e.g. phone or tablet) to complete the setup.
Once the device has enough information about your homes plumbing system, the auto shutoff feature will be enabled. Please note: The LDU detects leaks but does not prevent leaks.
Please visit the Phyn webpage for more installation details.
Given the quantum of impacted homes and limited resource availability, BGC is optimizing the works program by grouping installations by suburb regions. Therefore, the steps to receiving an LDU are shown below.
For all technical LDU enquiries, please contact Phyn customer care at 1800 203 446.
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An expression of interest form will be emailed or sent to homes eligible for an LDU. If willing to participate, homeowners are to complete the form and accept the following terms & conditions:
In addition to the above, when you register your unit on the app, you will also have to accept the manufacturer’s terms & conditions. |
Your eligibility will be assessed and confirmed.
You will receive an email requesting you to confirm a preferred booking time based on the availability of the trades within your region.
Please read the documents you will receive before the installation and follow the instructions to download the application and setup your profile to enable you to pair your LDU.
LDU is installed by a plumber and if required subsequent trades will attend to remediate any damage.
Note: In some instances, an electrician will also be required to attend to provide a power source.
To assist with the LDU setup and user experience, click here to view the Phyn dedicated website or call 1800 203 446 for their technical support available Monday to Friday – 8am – 9pm AWST and Saturday & Sunday – 8am – 5pm AWST.
In the event you have a burst pipe, for more information, click here.
As part of the programme, the preferred supplier of LDU is Phyn.
Phyn LDUs use AI-driven real-time algorithms coupled with high-definition pressure waves and ultrasonic flow sensors to monitor your home plumbing systems 24/7. This enables you to receive real-time alerts on your smart device. If a leak is suspected, the LDU can automatically shut off the water flow into your home, minimising damage.
The Phyn device will initially operate in a ‘learning mode’ to understand your home’s typical water use.
During this learning period, the ‘auto shutoff’ feature is disabled. However, the device will still send you alerts via the Phyn app if it suspects a leak in your system.
Please note that the Phyn LDUs require Wi-Fi connectivity and pairing with a smart device (e.g., phone or tablet) to finish the setup. If this step is not completed, the unit will not work. Once the LDU has enough information about your home’s water use, the ‘auto shutoff’ feature will be automatically enabled. This usually occurs within two to three weeks.
You can learn more about the Phyn here.
LDUs assist in the early identification of Plumbing Failures in your home. However, some factors may impact the unit’s effectiveness in detecting some leaks depending on different circumstances, such as the type of plumbing issues, unit functionality, internet connection and configuration settings, amongst others. Whilst LDUs can provide valuable early warning alerts for many types of plumbing issues, no device can guarantee the detection of all Plumbing Failures.
You’ll need to regularly monitor the LDU notifications you receive and act promptly on these notifications.
Broadly, two scenarios apply here. You will need to undertake the following activities before you call your builder under either of them:
Please review the Homeowner Guide to understand what you should do when a potential plumbing failure occurs.
You will appreciate that your LDU could identify all types of plumbing issues in your home. Therefore, if during a leak identification by a plumber, it is determined that the leak is not an Eligible Plumbing Failure, you will need to organise and fund the remediation work for that leak.
An accredited and certified installer plumber arranged by the programme will install an LDU at your property free of charge. It typically takes 1-2 hours to install an LDU, but this may vary depending on the circumstances of the home. A responsible adult with a smart device will need to be available during the installation to pair the unit and finish the set-up.
The installer will arrange for the required plumbing permits to be submitted.
Separate visits may be required when a qualified electrician is required to complete an installation.
The unit will require an internet connection via your Wi-Fi. If a Wi-Fi extender is required, you will need to get one at your cost, and it is not included in the programme. Please note that the Phyn LDUs require Wi-Fi connectivity and pairing with a smart device (e.g., phone or tablet) to finish the setup. If this step is not completed, the unit will not work.
The location of the LDU is important to its effective operation. However, as each home has a different configuration, including the pipework layout and access to an electrical supply, we cannot necessarily install the LDU at a place of your preference. Installing plumbers will work with you to agree on the most suitable location for the LDU, considering these factors, and we are sorry in advance if your preferred location is not possible for any reason.
BGC are piloting the LDU installation program and will update this site and customers with a rollout schedule by suburb in due course.
Complete ownership of the LDU (including any warranty or guarantees from the manufacturer) transfers directly to the homeowner once installed.
Unfortunately, the Phyn LDU requires Wi-Fi to connect and work effectively.
If you do not have Wi-Fi at home, please let Iplex/ Perth LDU Program know by emailing [email protected], and they will contact you with alternate options.
No, this offer only applies to LDUs provided by Iplex under its LDU programme.
Please inform your agent or landlord of this programme. If the home is an Eligible Home, they should be able to register to have one installed. Please note that the title of the unit will be transferred to the property owner at the time of installation.
We suggest that the app be installed by the tenant or the person living at the property. Regular water usage monitoring is required, and a notification is sent when the water is shut off when the unit has detected any plumbing failure. However, the decision should be made between the property owner and the tenant.
In case of the end of the lease, please follow the below steps:
As a property owner you are required to act reasonably to minimise any loss or damage that may occur to your property resulting from a Typlex pipe leak. If you do not agree to the installation of an LDU and a leak subsequently occurs at your property due to a failure in a Typlex pipe, then BGC may rely on your refusal to have an LDU installed as a basis to defend any claim for recovery of losses arising from damage to your property resultant from the Typlex pipe leak.
Please contact the Phyn Customer Care team at 1800 203 446 (available Monday to Friday – 8am – 9pm AWST and Saturday & Sunday – 8am – 5pm AWST) or visit Phyn’s dedicated website for help.
If the unit is faulty, Phyn will provide us with a statement to replace your unit. Then, the LDU Support team will contact you to schedule a replacement.
Yes, if you have experienced a Plumbing Failure in your Eligible Home, where possible, we will work with qualified installers to prioritise your home.
Yes, you are eligible as long as your home is an eligible home and Typlex Pro-fit pipes are still installed.
No, this offer only applies to LDUs provided by Iplex under its LDU programme.
No, you do not need to provide a pipe sample. However, physical verification may be required to confirm that you have a Typlex pipe installed in your home. This may involve the installing plumber looking into your ceiling or other place in your home to view and photograph exposed pipes.
In these situations, we may offer you the opportunity to have an LDU installed at the same time, noting that registration and acceptance of terms and conditions is still required.
If your home is eligible for an LDU and as BGC is optimizing the works program by grouping installations by suburb regions, when resourcing is available you will receive an email with a unique link to an online registration form. Once complete, you will then follow the process shown above.
Please contact Phyn Customer Support for all general and technical support.
(Available 8am to 5pm AWST Monday to Friday)
Phone: 1800 203 446 | Website: Click here
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